Legal & policies
Everything that governs how we deliver service and handle your data, in one place. The agreements you accept when you sign up live in your account portal; our compliance and service policies are below.
Agreements
The terms you accept when you create an account. Hosted in the customer portal, where acceptance is recorded and version-tracked.
Emergency services (E911)
VoIP 911 does not work like a traditional landline. We provide Fixed E911: calls route to the registered service address you provide for each number — not your device's location — so you must update that address before moving equipment, and changes are not immediate.
911 Limitations Warning (printable) ↓
One-page notice to print and post on every device that can dial 911, as required by your purchase agreement.
E911 Service Charge
The TeleComcepts E911 Service Charge is $1.30/month per number — a company-imposed charge, not a government tax or state 911 surcharge.
Privacy & data
How we collect, use, protect, and share your information.
Compliance
How we keep the network clean and meet our obligations as a voice provider.
Acceptable Use Policy
What you may and may not do on our network — robocall, spoofing, and dialer rules.
Robocall Mitigation Plan
Our program to stop illegal robocalls: vetting, traffic controls, and traceback cooperation.
Know Your Customer (KYC) Policy
How we verify business and wholesale customers before traffic flows.